Viking announced the launch of its new and improved Travel Advisor Portal (Viking.com/travel-advisor or myvikingjourney.com/agent), which is designed to provide advisors with the tools and resources needed to sell Viking. As part of Viking’s ongoing commitment to providing the best support to travel advisors and their clients, the updated platform offers a comprehensive suite of features to enhance the booking experience and streamline the marketing process. Advisor partners can access a wide range of tools, such as engaging marketing content and assets.
“For 27 years, curious travellers have explored the world in comfort with Viking, and one of the reasons we have enjoyed success is because of our relationships with travel advisors,” said Torstein Hagen, Chairman and CEO of Viking. “We have always had some of the most trade-friendly policies, including our history first and only major cruise line with no NCFs. This new and improved portal is the latest step in our effort to be the best business partner for travel advisors.”
Viking’s Travel Advisor Portal features enhancements designed to streamline and simplify the booking experience. The new improvements include:
- Journey through the booking process – Search multiple voyage types with intuitive filters to find itineraries by city, port, month or date range.
- Choose a stateroom category – Select river and ocean staterooms with an interactive room selection feature.
- Search for voyages by offer code – Find and book qualifying sailings with our new offer code search feature.
- Manage bookings more efficiently – Sort bookings by upcoming payment deadlines with the new booking dashboard.
- Find your clients’ bookings with ease – Search bookings by guest name and filter by booking status.
- Send an eQuote – Download a PDF or print a quote for clients.
- Updated Travel Advisor Trading Terms & FAQs – Answer questions about payment, cancellation and commission terms.
- Quick links to Rewards by Viking, Platinum Club & more – Find information on Viking rewards, incentives and training programs.
The Travel Agent Portal Guide will help agents navigate the new platform while the new Make a Booking and Manage My Bookings features are supported by a training video, introducing agents to the updates on the portal.
Today’s announcement is the most recent trade-related milestone for Viking. Earlier this month, the company celebrated a new set of accolades from leading travel industry publication TravelAge West, sweeping the 2024 WAVE Awards. Viking received top honours in the 2024 WAVE Awards from travel advisors in five categories including: River Cruise Line Providing the Best Travel Advisor Support, Best River Cruise Line for U.S. Sailings for its voyages on the Viking Mississippi, and Best New River Cruise Ship for the newest vessel on the Nile River, the Viking Aton. Additionally, Viking was awarded Cruise Line with the Highest Client Satisfaction (less than 1,300 passengers) for its ocean voyages and Expedition Cruise Line with the Highest Client Satisfaction. More than 6,400 travel advisor professionals throughout the U.S. and readers of TravelAge West voted on the best-of-the-best from a list of Editor’s Pick award recipients that were chosen after careful review by Kenneth Shapiro, Publisher and Editor-in-Chief of TravelAge West and the editorial team.
