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Qantas has made changes to its Australian domestic change and cancellation fees. They will be increasing from AUD99 (GST Inclusive) to AUD119 (GST Inclusive) per passenger, per ticket:

  • Red eDeal change fee;
  • Flex name change fee and cancellation fee; and
  • Premium Economy Saver change fee, name change fee and cancellation fee.

The change fees are effective for sale and travel on or after Wednesday 9 October 2024.

Fee type  Point of Sale  

Australia 

(GST inclusive)

Point of Sale 

all other countries

Economy  Red eDeal  Change Fee  AUD119  AUD108.18
Flex  Name Change Fee  AUD119  AUD108.18
Cancellation Fee  AUD119  AUD108.18
Premium Economy  Saver  Change Fee  AUD119  AUD108.18
Name Change Fee  AUD119  AUD108.18
Cancellation Fee  AUD119  AUD108.18

Other fare conditions remain the same.

When will the increased change, name change and cancellation fees take effect? 

The new AUD119.00 Red eDeal change fee, Flex name change/cancellation fee and Premium Economy  change/name change/cancellation fee will apply per passenger per ticket to: 

  • New retail and wholesale tickets purchased on/after 9 October 2024; and 
  • Subsequent reissues, of existing retail and wholesale tickets purchased on/before 8 October 2024, which  have been reissued on/after 9 October 2024. 

How is the change fee applied to Qantas Australian domestic tickets issued on/before 8 October 2024? 

For the first change on an Australian domestic ticket, the change/name change/cancellation fee is the fee that  was applicable on the date of original ticket issue.  

For subsequent changes, on an Australian domestic ticket on/after 9 October 2024; the change/name  change/cancellation fee charged is the fee that was applicable on the date of the most recent reissue. 

  • For example, a Red eDeal ticket issued on 8 October 2024 and changed on 9 October 2024, the change  fee applicable is AUD99.00 which was the change fee applicable on the date of original ticket issue. Any  subsequent reissues of the ticket on/after 9 October 2024 will attract the revised AUD119.00 change fee.

Fequently Asked Questions 

Why are the flight change/name change/cancellation fees being increased on Australian domestic Red  eDeal and Flex fares? 

Qantas continuously monitors its fares, surcharges and operating costs and as a result has made an adjustment  to these flight change/name change and cancellation fees. The last increase to these fees was in March 2017.  

How is the change fee collected?  

Where a change fee applies in accordance with a ticketed fare, the ticket must be reissued, and the change fee  receipted separately from the ticket using EMD-S. The EMD-S must: 

  • Be issued per customer; and 
  • Raised at the time of reissue; and 
  • Be cross referenced to the new ticket number; and 
  • Where, applicable, show GST separately as a “UO” amount. 

In all instances where a change fee applies, the ticket must be reissued, and it is not permitted to be revalidated.  This applies to all International and Australian Domestic fares validated to Qantas (QF -08I). 

How is the change fee identified?  

The change fee for EMD-S is identified using the following codes: 

  • Service Code “REIS” 
  • RFIC: “D”; and 
  • RFISC: “98I” (note that this is the letter I for “India” and not the number 1) 

How is the Goods and Services Tax (GST) for the change fee shown? 

When an EMD-S is issued for a change being made to an Australian Domestic ticket, the GST component is  shown separately as a “UO” amount.  

For example: A change fee of AUD119.00 is shown on the EMD-S as change fee = $108.18 + $10.82 UO. 

How are multiple change fees collected?  

When multiple change fees apply to a customer’s ticket for the changes being made, the individual EMD-S’ are  not required. 

  • A single EMD-S can be issued for each customer for multiple change fees; 
  • The EMD-S payment is a lump sum of the combined total of the change fees applicable; No breakdown is required; and 
  • If GST applies, show separately as a lump sum “UO” amount. 

Do change fees attract commission? 

No. Change fees are non-commissionable. 

Will the increased flight change fee impact Groups? 

Yes. The new AUD$119.00 fee will apply to Group bookings made on/after 9 October 2024.

Will the increased flight change / name change / cancellation fees impact Qantas Business Rewards  members? 

Yes. The new AUD119.00 fee will apply for tickets issued or reissued to Qantas Business Rewards members  on/after 9 October 2024 for the relevant fare classes. 

Will the increased flight change / name change / cancellation fees impact customers on a Qantas  corporate airfare agreement? 

Yes. The new AUD119.00 fee will apply to tickets issued on/after 9 October 2024. Customers should refer to the  fare rules and classes of their corporate airfares agreement to determine which fees are applicable.