International Rail’s new trade booking platform is now 100 per cent operational for all agents to access.
Following its soft launch earlier this year the platform has helped the business scale quickly in line with demand, growing from six to 26 local support team members and triple revenue growth over the last 18 months.
According to Jonathan Hume, Managing Director, this shows the introduction of the new service has contributed to the success of the business in 2024.
“By incorporating an offline/complex rail itineraries component, the booking experience becomes significantly smoother from the time a quote or booking is requested until receipt of the tickets,” he said.
Also new is the live-chat service on the website by which travel advisors communicate with a local team member (no robots) which helps answer quick queries.
The new state of the art platform offers agents new convenient and innovative features such as viewing and tracking bookings to keep up to date with the booking process, make credit card payments and access tickets all online and accelerating the process for agents.
Also available is the ability for agents to download a customer friendly PDF attachment with the train/ferry itinerary without pricing or commission showing, to forward to clients to seek approval of the itinerary.
The introduction of this new service further strengthens International Rail’s position in the market as a reputable local Australian one-stop-shop for agents which enables them to create a complete rail holiday experience for their clients.
