The 2024 World Airline Awards have been announced in a gala ceremony held on Monday 24th June 2024 at the iconic Fairmont Windsor Park, close to London Heathrow Airport.
More than 325 guests attended the event from airlines across the world, with a large number of airline CEO’s, Presidents, and Senior Management present to accept their awards. As has become customary at the World Airline Awards, there were a lot of uniformed airline staff proudly displaying the airline corporate brands.
Widely regarded as ‘the Oscars of the aviation industry’, the World Airline Awards began in 1999, and remain totally independent and impartial with all of the customer survey costs and awards event paid by the organisers, Skytrax.
The World’s Top 20 Airlines in 2024
- Qatar Airways
- Singapore Airlines
- Emirates
- ANA All Nippon Airways
- Cathay Pacific Airways
- Japan Airlines
- Turkish Airlines
- EVA Air
- Air France
- Swiss International Air Lines
- Korean Air
- Hainan Airlines
- British Airways
- Fiji Airways
- Iberia
- Vistara
- Virgin Atlantic
- Lufthansa
- Etihad Airways
- Saudi Arabian Airlines
Commenting on Qatar Airways achievements, Engr. Badr Mohammed Al-Meer, Qatar Airways Group Chief Executive Officer, stated, “This is a proud Qatar Airways moment and it is my honour to share this award with my hardworking colleagues. This award is testimony to our relentless dedication to providing unparalleled service and innovation. We look forward to more wins in the future.”
In addition to being named the World’s Best Airline 2024, Qatar Airways also scooped the top awards for the World’s Best Business Class, the World’s Best Business Class Lounge and the Best Airline in the Middle East.
Local Movements:
- Fiji Airways moved from 15 to 14
- Air New Zealand were 19th in 2023, dropped to 22 this year
- Qantas Airways dropped from 17th to 24th
- Virgin Australia dropped from 46th to 54th
The 2023 Airline of the Year winner, Singapore Airlines, was ranked No 2 in the world for 2024, with Emirates in third place, ANA All Nippon Airways fourth, and Cathay Pacific in fifth position, out of more than 350 airlines included in the survey results.
Singapore Airlines took top honours with the award for the World’s Best Cabin Staff and their First Class Suites continuing to dominate by winning the award as the World’s Best First Class. In one of the most competitive global regions for airline service standards, Singapore Airlines also scooped the accolade for the Best Airline in Asia.
The World’s Best Cabin Staff in 2024
- Singapore Airlines
- ANA All Nippon Airways
- Garuda Indonesia
- EVA Air
- Cathay Pacific Airways
- Hainan Airlines
- Japan Airlines
- Thai Airways
- Qatar Airways
- Malaysia Airlines
ANA All Nippon Airways achieves the No 4 global ranking, repeating earlier success by winning the award for the World’s Best Airport Services. ANA also won the award for the Best Airline Staff Service in Asia.
Saudi Arabian Airlines wins the 2024 award as the World’s Most Improved Airline, ahead of STARLUX Airlines in 2nd place and PLAY in 3rd position. This award reflects an airline’s Quality improvement across the entire Awards programme, evaluating each airline’s change in the global rating, and their performance in different award categories.
AirAsia was the repeat winner of the World’s Best Low-Cost Airline award, a title it has won each year since 2010. Scoot received a top award as the World’s Best Long Haul Low-Cost Airline.
Spanish airline, Volotea, received the award as the Best Low-Cost Airline in Europe, a great achievement for such a competitive cost airline market. Transavia France was ranked No 2 in Europe, and Vueling in third place.
The World’s Cleanest Airlines in 2024
- Cathay Pacific Airways
- ANA All Nippon Airways
- EVA Air
- Qatar Airways
- Singapore Airlines
- Asiana Airlines
- Hainan Airlines
- Japan Airlines
- China Airlines
- Korean Air
The award for the World’s Most Family Friendly Airline was won by British Airways. This award covers many aspects of the experience, including family seating policies, family check-in facilities, priority boarding, children’s meals, children’s amenities / toys / activity packs, child specific onboard entertainment, child luggage and policies for carrycot / pushchairs, and the standards of service assistance from ground staff and cabin crew during the family travel experience.
Plaza Premium received the award as the World’s Best Independent Airport Lounge operator, with its Plaza Premium Lounge at Rome’s Fiumicino Airport ranking top in 2024.
Cathay Pacific received the award for the World’s Best Economy Class, with Japan Airlines winning the award for the World’s Best Premium Economy Class.
The Best Regional Airline Awards are for full service airlines that primarily operate domestic and / or International flights up to approx. 6 hours. Topping the global ratings as the World’s Best Regional Airline is the repeat winner Bangkok Airways, and for the eighth consecutive year has proven to be a true customer favourite.
In the India / South Asia region, Vistara reigns supreme and was again named winner of the Best Airline in India / South Asia award, in addition to Best Airline Staff Service for the region.
The World’s Best Long Haul Low-Cost Airlines in 2024
- Scoot
- Jetstar Airways
- Norse Atlantic Airways
- Air Canada rouge
- ZIPAIR
Fiji Airways secured the Best Airline in Australia / Pacific for the second time, and also won the award as the Best Airline Staff Service in Australia / Pacific.
Australia, New Zealand and the Pacific:
Air New Zealand
- Most Family Friendly Airline in Australia & Pacific
- Best Business Class Lounge in Australia & Pacific (Auckland)
Fiji Airways
- Best Airline in Australia / Pacific
- Best Economy Class in Australia/Pacific
- Best Airline Staff in Australia / Pacific
- Best Cabin Crew in Australia / Pacific
- Best Business Class Onboard Catering in Australia & Pacific
Garuda Indonesia
- Best Cabin Crew in Indonesia
Jetstar Airways
- Best Low-Cost Airline in Australia / Pacific
Qantas Airways
- Best Business Class in Australia / Pacific
- Best Premium Economy Class in Australia/Pacific
- Cleanest Airline in Australia/Pacific
- Best Premium Economy Class Onboard Catering in Australia & Pacific
- Best Economy Class Onboard Catering in Australia & Pacific
Rex Airlines
- Best Regional Airline in Australia/Pacific
In North America, Delta Air Lines received the awards as the Best Airline in North America, also collecting the top award for the Best Airline Staff Service for the region.
Allegiant Air received the award as the Best Low-Cost Airline in North America for the first time, in what is a very competitive LCC market.
Air Transat were named the World’s Best Leisure Airline, an award the Canadian airline has won on five previous occasions.
Ethiopian Airlines has won the Best Airline in Africa award for the sixth consecutive year, Turkish Airlines was the Best Airline in Europe, Hainan Airlines was named the Best Airline in China and airBaltic won the award as the Best Airline in Eastern Europe.
Turkish Airlines was also recognised for its very high catering standards with the Best Business Class Catering award.
Air France was a multiple winner in 2024, with three awards for the World’s Best First Class Catering, the Best First Class Lounge Dining (CDG) and the Best Airline in Western Europe.
Star Alliance named World’s Best Airline Alliance:
Star Alliance collected the award as the World’s Best Airline Alliance and also won the Best Airline Alliance Lounge award for its new Paris CDG Airport lounge.
Star Alliance has been honoured with the title of World’s Best Airline Alliance once again at this year’s prestigious Skytrax World Airline Awards. The Alliance’s newly launched Paris Charles de Gaulle airport lounge has also won the World’s Best Airline Alliance Lounge title in its first year. Star Alliance CEO Theo Panagiotoulias received the awards at a ceremony held at the iconic Fairmont Windsor Park, UK.
Celebrating the occasion, Mr Panagiotoulias said: “We are humbled to learn that millions of customers voted and made us the best yet again. Not only does this acknowledge the effort we dedicate to making customer journeys seamless, but it also motivates us further to achieve more.”
Mr Panagiotoulias also congratulated thousands of member airline employees across the network and continued: “The commitment and effort of every employee at Star Alliance and member airlines throughout a promising 2023 have culminated in this award. I proudly accept this honour on their behalf and commend them for their dedication. I encourage them to keep aiming for excellence this year and in the future.”
Star Alliance, the world’s first and largest airline alliance, represents a globally recognised brand committed to providing a seamless experience for its collective customer base. Dedicated to delivering a smoother journey, Star Alliance and its member airlines offer the widest network in the sky, along with benefits such as loyalty reciprocation, efficient baggage tracking, exclusive lounge access, and expedited gold track security clearance, among other perks.
The Star Alliance lounge at Paris Charles de Gaulle Airport opened its doors in October 2023 and quickly became a favourite among frequent flyers. This expansive 1,300 square meter facility is conveniently located in Terminal 1, offering exceptional runway views, a beautifully designed welcome bar, and an immersive wine section for an authentic French experience.
The Skytrax World Airline Awards, often dubbed “the Oscars of the aviation industry”, celebrate their 25th year with a reputation for their unbiased international customer voting system. In 2024, a survey conducted from September 2023 to March 2024 garnered 21.42 million eligible entries from passengers of over 100 nationalities. This survey was offered in six major international languages.
Edward Plaisted, CEO of Skytrax said: “We congratulate Star Alliance on a fabulous double achievement at this year’s awards, winning the World’s Best Airline Alliance and the World’s Best Airline Alliance Lounge categories. The latest Star Alliance lounge at Terminal 1, Paris CDG Airport has quickly established itself as a flagship facility and a customer favourite.”
In addition to the Alliance awards, 16 Star Alliance member airlines received 47 top honours in individual categories, including World’s Best First Class, Best Business Class Catering, and several best regional airline awards.
