Doha’s Hamad International Airport has been named the World’s Best Airport 2024 in the World Airport Awards, held at Passenger Terminal EXPO in Frankfurt on 17th April 2024. Hamad International Airport also won awards for the World’s Best Airport Shopping and the Best Airport in the Middle East.
The 2023 Airport of the Year and 12-times previous winner, Singapore Changi Airport, achieved 2nd place in the global ranking, winning awards for the Best Airport in Asia and the World’s Best Airport Immigration Service.
Seoul Incheon Airport, who moved up to third place in the global survey rankings, was named the World’s Most Family Friendly Airport for 2024.
Tokyo Haneda Airport was No 4 in the global ranking and maintained further outstanding results, being declared the World’s Cleanest Airport, the World’s Best Domestic Airport and as delivering the World’s Best Airport PRM & Accessible Facilities.
Other highlights from the 2024 ceremony included Tokyo Narita Airport being recognised for customer service, as they were named the World’s Best Airport Staff and Best Airport Staff in Asia. Elsewhere in Japan, New Chitose Airport was voted the World’s Most Improved Airport, after a much improved performance in the global survey, and across many of the category sections. Chubu Centrair International Airport, Nagoya, won the World’s Best Regional Airport award, and Kansai International Airport was recognised for the World’s Best Airport Baggage Delivery.
Rome Fiumicino Airport picked up the award for World’s Best Airport Security Processing, the first time they have received this accolade. Terminal A, Newark Liberty Airport achieved success as the World’s Best New Airport Terminal, after earlier receiving the highest 5-Star Airport Terminal Rating from Skytrax.
Paris Charles de Gaulle Airport had excellent success, as its Terminal 3 facility was declared the World’s Best Low-Cost Terminal. Paris Charles de Gaulle was also named Best Airport in Europe for a second successive year. In further accomplishment for Group ADP, Paris Orly Airport was voted the Best Regional Airport in Europe, marking a fantastic performance improvement.
Istanbul Airport was voted World’s Best Airport Dining Experience and Best Airport in Southern Europe. Around Europe, Helsinki Vantaa Airport was the Best Airport in Northern Europe, and Budapest Airport was once again named Best Airport in Eastern Europe by the passenger vote.
SkyTrax World’s Best Airports 2024:
- Doha Hamad Airport
- Singapore Changi Airport
- Seoul Incheon Airport
- Tokyo Haneda Airport
- Tokyo Narita Airport
- Paris Charles de Gaulle Airport
- Dubai Airport
- Munich Airport
- Zurich Airport
- Istanbul Airport
- Hong Kong Airport
- Rome Fiumicino Airport
- Vienna Airport
- Helsinki-Vantaa
- Madrid-Barajas
- Centrair Nagoya Airport
- Vancouver Airport
- Kansai Airport
- Melbourne Airport
- Copenhagen Airport
Best of the rest:
- Adelaide: Best Regional Airport in Australia & Pacific
- Brisbane: The Cleanest Airport in Australia & Pacific
- Crowne Plaza Changi Airport: World’s Best Airport Hotel, Best Airport Hotel in Asia
- Houston Airport System: World’s Best Art in the Airport
- Melbourne: Best Airport in Australia & Pacific
- Perth: Best Airport Staff in Australia & Pacific
- Pullman Sydney Airport: Best Airport Hotel in Australia & Pacific
- Singapore Changi: Best Airport in Asia, Best Airport Immigration Service, Best Airport: 50-60 million passengers
The World Airport Awards are prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey.
Operating since 1999, the World Airport Awards are independent and impartial, and provide a customer satisfaction study that is global in scope and coverage. They are regarded as a quality benchmark for the world airport industry, assessing customer service and facilities across over 570 airports. The survey and awards process is provided to airports at no cost.
The Awards are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the survey period, which operated from August 2023 to March 2024. The survey evaluated the customer experience across airport service and product key performance indicators – from check in, arrivals, transfers, shopping, security / immigration through to departure at the gate.
