All of Carnival’s guest-facing crew have been trained to understand and help guests with sensory/cognitive needs.
The Guest Services and Youth Staff are ready to assist adults, youth and children with sensory-related questions or issues relating to conditions such as Autism, ADHD, Down Syndrome and PTSD.
KultureCity Sensory Bags can be checked out for the duration of the cruise (on a complimentary and first-come, first-served basis) by visiting Guest Services or one of the cruise line’s youth programs.
Each bag contains items to help calm, relax and manage sensory overload, and include comfortable noise-cancelling headphones, fidget tools, a visual feeling thermometer and a KultureCity VIP lanyard, to help the staff easily identify a guest.
These measures have been proven to be helpful to guests in a variety of venues including stadiums, arenas, amusement parks and now Carnival ships.
Informational videos designed to create greater awareness among all guests and featuring actor Christopher Gorham, a member of the KultureCity board of directors, are playing on Carnival’s in-stateroom televisions.
If a guest with a sensory or cognitive need is cruising, the family are advised to meet with Guest Services once they are on board to discuss any special accommodations, including a private safety briefing.
Youth staff has different resources on-hand to help soothe, calm and entertain children participating in youth programs: such as weighted vests, conversation cards, sensory games and other aids.
